Keys & Site Security

Groups may be issued with keys for their allocated areas during their stay. Group leaders are responsible for the safekeeping and return of issued keys.

The front gates are locked at night by the warden. Visiting groups will be issued with a key for access and are expected to ensure gates are kept secure and not left open.

Visitors and groups remain responsible for all personal belongings, equipment and property brought onto the site. The Centre cannot accept responsibility for loss, theft or damage to personal items left in buildings, activity areas or the car park. Groups are advised to ensure valuables are kept secure and not left unattended.

Group leaders should ensure external doors are secured when areas are unattended and that keys are not shared beyond the authorised leadership team. Any security concerns should be reported to Centre staff promptly.

Lost keys must be reported to Centre staff immediately. Replacement cost for a full area key set is £55.

Booking, customer and administrator access is controlled through individual accounts, server-side sessions, role-based permissions and audit logs. Accounts and links must not be shared with people who are not authorised to use them.

Electronic booking records, approvals, messages and generated documents may be retained as operational records. Where paper or email fallback is used during system unavailability, records must be reconciled into the system when service resumes.

Suspected loss of keys, unauthorised site access, account misuse, suspicious emails, lost devices or accidental disclosure of booking information must be reported to Centre staff as soon as possible.

If online systems are unavailable, urgent site-safety and booking matters should continue by phone, email or paper record. Safety and safeguarding action must not wait for the booking system to return.